Contact Us
About BNA
BNA is an online New Zealand store focused on trusted local brands and practical everyday wellness choices.
Shop anytime, send us a message when you need help, and we will get back to you as soon as possible.
NZ-made and trusted brand focus
Online ordering available 24/7
Helpful support through the contact form
FAQ
Yes. BNA is an online store, so you can place an order through the website at any time.
When tracking is available, it will be sent by email after your order has been dispatched. Please also check your spam or junk folder if you cannot see an order email.
Contact us as soon as possible with your order number. We will help where we can, but changes may not be possible once an order has moved into processing or dispatch.
Payments are handled through secure checkout services. If your bank asks for an extra verification step, follow the bank prompt or contact your bank if anything looks unusual.
Please send us the product name and any useful details. We can confirm whether it is expected back, suggest an alternative, or note customer interest for future range updates.
Contact us promptly with your order number, photos if relevant, and a short description of the issue. We will review it and guide you through the next step.
Use the contact form below. If your message is about an existing order, include the order number so we can find it quickly.